Driverless Public Rides 2018 Marked Waymo One Commercial Launch

In December 2018, Waymo began charging customers for autonomous rides in Arizona.

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Waymo One initially launched as an invite-only service before expanding access to more riders.

Waymo launched Waymo One, a commercial ride-hailing service, in the Phoenix area in 2018. Initially, vehicles included safety drivers but operated autonomously under supervision. Customers booked rides through a mobile app similar to conventional ride-hailing platforms. The launch represented one of the first paid autonomous taxi services. Operational data from paying customers informed refinement of algorithms. The service area expanded gradually as confidence grew. Revenue generation marked transition from research project to commercial enterprise. Artificial intelligence entered the transportation market.

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Systemically, paid deployment shifted investor expectations from prototype to product. Regulators assessed liability frameworks for commercial autonomy. Transportation economics incorporated driverless cost models. Competitors accelerated robotaxi pilots. Autonomous mobility entered mainstream policy debate.

For riders, paying for a self-driving trip reframed autonomy as consumer service rather than experiment. Trust became transactional. Developers balanced user experience with safety constraints. Waymo’s commercial debut signaled arrival of AI-operated taxis. Artificial intelligence began earning fares.

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Waymo One Launch Announcement 2018

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